At D&N Maintenance, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our property maintenance services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

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1. Who We Are

Company Name: D&N Maintenance

Registered Address:  16 Sussex Road, Maidstone, Kent. ME157HY

Email: info@dn-maintenance.com

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

• Name

• Company name (where applicable)

• Property address

• Billing address

• Email address

• Telephone number

• Details of enquiries and quotations

• Information relating to work carried out

• Payment information (processed securely by third-party payment providers where applicable)

• Communications between you and us

• Website usage information collected through cookies and analytics

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3. How We Collect Your Information

We collect information when you:

• Complete a contact form on our website

• Request a quotation

• Book our services

• Contact us by telephone or email

• Leave reviews or feedback

• Subscribe to our newsletter (if applicable)

• Browse our website

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4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Prepare quotations

• Arrange appointments

• Provide commercial and residential property maintenance services

• Manage customer accounts

• Process payments and invoices

• Communicate about bookings and ongoing work

• Improve our services and website

• Meet our legal and regulatory obligations

• Prevent fraud and protect our business

We will only use your personal information where we have a lawful basis to do so.

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5. Legal Basis for Processing

We process your personal information because:

• It is necessary to fulfil a contract with you.

• You have given us consent.

• We have a legitimate business interest in operating and improving our services.

• We are legally required to process certain information.

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6. Marketing

If you opt in, we may send you information about our services, maintenance plans, seasonal offers or company updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

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7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment providers

• Accountants

• IT support providers

• Website hosting providers

• Software providers used to manage quotations and jobs

• Subcontractors carrying out work on our behalf

• Legal or regulatory authorities where required by law

All third parties are required to protect your information appropriately.

 

8. Data Security

We take appropriate technical and organisational measures to keep your personal information secure and protect it from unauthorised access, disclosure, alteration or destruction.

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9. Data Retention

We only keep your personal information for as long as necessary to:

• Provide our services

• Meet legal and tax obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

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10. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used for:

• Website functionality

• Analytics

• Performance monitoring

• Security

You can control or disable cookies through your browser settings.

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11. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your information where appropriate.

• Restrict or object to processing.

• Request transfer of your data to another organisation where applicable.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

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12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

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13. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 16.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be published on this page.